Shipping policy

Shipping & Delivery Policy

Order Fulfilment & DDP Delivery Process

Selected imported products are processed through KifTech’s international fulfilment route. KifTech uses a Delivered Duty Paid (DDP) delivery process. The shipping method or courier available for your order is shown in the cart and confirmed at checkout.

Handling & Transit Times

  • Order cut-off time: 2 PM South African Standard Time
  • Handling time: Orders are processed and dispatched within 0–3 days. You will receive a tracking number once your order is dispatched.
  • Transit time: 8–14 business days after dispatch.
  • Total estimated delivery time: 8–17 business days.

Shipping Method & Courier

The shipping method or courier available for your order, together with the applicable eligibility and fee, is shown in the cart and confirmed at checkout. It may update if the cart contents, delivery address or discounts change.

Duties & Import Tax

KifTech uses a Delivered Duty Paid (DDP) delivery process. Applicable import duties, import tax and customs fees are included in the amount shown at checkout and handled before delivery. The checkout total shows the product amount and any shipping charge payable to KifTech. No separate import-duty, import-tax or customs payment should be requested on delivery.

Shipping Costs

  • Free standard shipping applies to South African orders over R750.
  • A R49 standard shipping fee applies to orders below R750.
  • Shipping is available within South Africa only.

Order Tracking

You will receive an email with a tracking link once your parcel has been dispatched. Tracking updates may take 24–48 hours to appear in the tracking system.

Business Days

Our fulfilment and shipping operations run from Monday to Friday, excluding public holidays.

Service Area

We ship to physical addresses within the Republic of South Africa only. We do not ship to P.O. Boxes.

Delivery Issues

If you experience delivery problems, contact us at support@kiftech.co.za and provide your order number and tracking information.

Estimated Delivery Timeframe

The estimated delivery timeframe refers to the delivery window shown on the product page and at checkout at the time of purchase. All delivery timelines are estimates and may vary due to customs processing, public holidays, delivery-network backlogs, or remote delivery locations.

Delayed Deliveries

If your order is delivered later than the estimated delivery timeframe shown at checkout, you may request a R20 store credit. We issue credits after verifying the delivery delay.

Tracking Protection

If tracking shows no movement for 15 consecutive days after dispatch, contact us. After verification, we may offer a free reshipment or refund.

Non-Delivery Protection

If your order has not been delivered within 30 days from the dispatch date, you may choose one of the following after verification:

  • A refund to your original payment method
  • A replacement shipment

Important Notes

  • Delivery timelines are counted in business days only.
  • Tracking updates may take 24–48 hours to appear after dispatch.
  • This Shipping Protection Policy applies to deliveries within South Africa only.
  • Any delivery credits, refunds, or replacement shipments under this Shipping Protection Policy are applied after verification and are not issued automatically.

Contact Information

Email: support@kiftech.co.za
WhatsApp: +27 61 581 6632
Customer Care Hours: Weekdays 9:00 AM - 5:00 PM SAST