Returns & Refunds Policy

Change-of-Mind Returns (30 Days)

Changed your mind? No problem. You have 30 days from the day of delivery to return an item. To be eligible, the item must be in new, unused condition with its original tags and packaging. For an approved change-of-mind return, a 25% handling fee applies and is deducted from your refund. Please note that gift cards are non-refundable.

Exchanges

We do not process direct exchanges for change-of-mind returns. If you would like a different item, model, colour, size or variant, you may return the original item under the Change-of-Mind Returns terms above and place a new order for your preferred item. Faulty, damaged or incorrect items may be replaced at no additional shipping cost once the return has been reviewed and approved. Where applicable, your rights to a repair, replacement or refund remain unchanged.

Faulty or Damaged Items (6-Month Standard Warranty)

If your item has a manufacturing fault, you can return it within six months of delivery at our cost. You have the right to choose a repair, a replacement or a full refund, subject to assessment of the reported manufacturing fault and applicable law.

Items Damaged on Arrival

Please inspect your order upon delivery. To support a prompt resolution for visible transit damage, notify us within 48 hours of receiving your order. This allows us to address the issue promptly with the delivery network and does not affect the separate six-month protection for manufacturing faults. Delivery delays or non-delivery issues are handled separately under our Shipping & Delivery Policy and Shipping Protection Policy.

How to Start a Return

You can start a return in one of two ways:

Online: Log in to your account at account.kiftech.co.za to submit your return request.
Email: Email support@kiftech.co.za with your order number and the reason for the return.

For faulty, damaged or incorrect items, include clear photos and, where useful, a short video. We aim to reply with the next steps within one business day during customer-care hours.

Where to return: Approved returns are processed locally within South Africa. Once your return has been reviewed and approved, we will email the return address and full instructions. Do not ship an item back before approval, because unapproved returns cannot be processed correctly.

Return Shipping Costs

Change of mind: You are responsible for the return shipping cost, and a 25% handling fee is deducted from your refund.
Approved faulty, damaged or incorrect item: KifTech provides prepaid return shipping.

Refund Processing

Once an approved return is received and inspected, KifTech processes the refund to the original payment method within 5 calendar days. Your bank or payment provider may require additional time for the funds to appear.

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Returns & Refunds Policy

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