Privacy Policy

Last Updated: 24 July 2025

1. Introduction
This Privacy Policy explains how kiftech.co.za ("we," "us," or "our") handles your Personal Information when you use our website ("Site") or services. We comply with South Africa's Protection of Personal Information Act (POPIA), Act 4 of 2013.

2. Our Information Officer
Our Information Officer oversees POPIA compliance. For any questions or to exercise your rights, contact them at:

  • Email: support@kiftech.co.za
  • WhatsApp: +27 61 581 6632

3. What Personal Information We Collect and Why
We only collect necessary Personal Information for specific, lawful purposes:

  • Information You Provide Directly:
    • Contact and Identity Information: Your name, billing address, shipping address, email address, and phone number.
      • Purpose: To process orders, communicate about purchases, provide customer support, and prevent fraud.
      • Lawful Basis: Performance of a contract with you.
    • Payment Information: We use PayFast as our payment processor. Payment details are securely processed by PayFast, and we do not store full payment card details on our servers.
      • Purpose: To complete your purchase.
      • Lawful Basis: Performance of a contract with you.
    • Marketing Information: Your email address, if you opt-in to marketing.
      • Purpose: To send product news, promotions, and updates.
      • Lawful Basis: Your explicit consent, which you can withdraw anytime via the "unsubscribe" link in our emails.
  • Information We Collect Automatically (Device Information):
    • Usage and Technical Data: Your IP address, browser type, device type, operating system, and Site interaction (e.g., pages visited). This is collected using cookies and similar technologies.
      • Purpose: To ensure Site functionality, improve user experience, for security analytics, and online advertising (remarketing).
      • Lawful Basis: Your explicit consent (for non-essential cookies) and our legitimate interest (for essential cookies and security).

4. Use of Cookies and Tracking Technologies
We use cookies to operate and improve our Site. Our cookie consent tool allows you to manage non-essential cookie preferences. 

  • Google Ads Remarketing: We use Google Ads Remarketing to show ads to previous visitors on third-party websites (including Google). Google and other vendors use cookies and/or device identifiers for these ads.
  • How to Opt-Out of Remarketing: You can opt out of Google's use of cookies/device identifiers via Google's Ad Settings or opt out of a third-party vendor's use of cookies via the Network Advertising Initiative opt-out page.
  • Meta Pixel (Facebook & Instagram): Our Site uses the Meta Pixel, a tracking tool provided by Meta Platforms, Inc. This tool helps us measure the effectiveness of our advertising, understand the actions you take on our Site, and build targeted advertising campaigns. When you provide consent for marketing cookies, the Meta Pixel collects information about your activity, such as pages visited and products viewed, and shares this with Meta. This allows us to show you relevant ads on Meta's platforms (including Facebook and Instagram) and create Custom Audiences of users who have visited our Site. You can manage your ad preferences and opt-out of targeted advertising within your Facebook and Instagram account settings.

5. Sharing Your Personal Information
We do not sell your Personal Information. We share it only with trusted third-party "Operators" who help us provide our services:

  • Shopify: Our e-commerce platform, which stores your data.
  • Payment Gateways: For secure payment processing.
  • Courier and Shipping Companies: To deliver your orders.
  • Marketing and Advertising Partners: Such as Google and Meta, to provide analytics and advertising services, as described in Section 4.

We have agreements in place to ensure these third parties protect your information in compliance with POPIA.

6. Cross-Border Transfer of Information
Our store is hosted by Shopify Inc., a Canadian company. Your Personal Information is transferred, processed, and stored on servers in North America (Canada and the USA) and Europe (Ireland).

By using our Site, you consent to this transfer, storage, and processing outside South Africa. This transfer is based on your consent and is necessary to provide our e-commerce services, as per Section 72 of POPIA.

7. Data Security
We are committed to protecting your Personal Information. We implement reasonable technical and organizational measures to prevent unauthorized access, loss, or damage. Our website uses Secure Sockets Layer (SSL) technology to encrypt data.

8. Data Retention
We retain your Personal Information only as long as necessary for its collected purposes. We will keep information required to meet legal obligations (e.g., transactional data for five years for South African tax laws), resolve disputes, and enforce agreements.

9. Your Rights as a Data Subject
Under POPIA, you have the following rights regarding your Personal Information:

  • Right of Access: Request a copy of your Personal Information we hold.
  • Right to Correction: Ask us to update, correct, or delete inaccurate information.
  • Right to Deletion: Request deletion of your Personal Information, subject to legal or contractual retention.
  • Right to Object: Object to the processing of your Personal Information, especially for direct marketing.
  • Right to Complain: Lodge a complaint with the Information Regulator of South Africa if you believe we are not processing your information lawfully.

To exercise these rights, contact our Information Officer (details in Section 2). We will require proof of identity before processing your request.

10. Special Personal Information
We do not knowingly collect or process "special personal information" as defined by POPIA (e.g., race, ethnic origin, health information).

11. Children's Information
Our Site is not for individuals under 18. We do not knowingly collect Personal Information from children. If we become aware of such collection without parental consent, we will delete it.

12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of significant changes by posting the new policy and updating the "Last Updated" date.

13. Contact Us
For questions, information about our privacy practices, or complaints, contact us by email at support@kiftech.co.za or by mail:

Office 1, 164 Queen Elizabeth Ave, Westridge

Berea, KZN 4091

South Africa

Email: support@kiftech.co.za

WhatsApp: +27 61 581 6632