Shipping Protection Policy
KifTech Shipping Protection Policy
At KifTech, we're committed to getting your tech accessories to you on time. Our comprehensive shipping protection policy ensures you're supported throughout the delivery process. Delivery credits or refunds under this policy are issued after a customer request and successful verification of eligibility.
Our 3-Part Shipping Support
We support our deliveries with three levels of protection to provide peace of mind:
🎯 1. R20 Credit for Delivery Delays
What it covers: Late deliveries beyond our estimated timeframe
Your benefit: R20 credit available upon request
How it works:
- If your order isn't delivered on or before the latest delivery date provided to you
- Contact us at support@kiftech.co.za with your order number
- After we verify the delay, a R20 store credit may be issued to your KifTech account
- The credit can be used on your next order with us
📦 2. 15-Day Tracking Protection
What it covers: Packages that may be lost in transit
Your benefit: Reshipment or refund options available
How it works:
- If your package has no tracking updates for over 15 consecutive days without being delivered
- Contact our support team at support@kiftech.co.za
- We'll investigate and offer a reshipment or refund
- This covers packages that may have been lost in transit
⏰ 3. 30-Day Delivery Protection
What it covers: Extended delivery delays beyond 30 days
Your benefit: Reshipment or complete refund available
How it works:
- If your package hasn't been delivered within 30 days after dispatch
- Contact us at support@kiftech.co.za with your order details
- After verification, we will offer a reshipment or full refund
- Complete support for extended shipping delays
How to Request Protection
Requesting support is simple and straightforward:
- Contact Us: Email support@kiftech.co.za with your order number
- Provide Details: Include your tracking information and delivery concerns
- Quick Response: We'll review and respond within 1 business day
- Resolution: Credits, refunds, or reshipments processed promptly after verification
Additional Information
- Tracking Provided: You'll receive tracking information once your order ships
- Shipping Costs: Free standard shipping on South Africa orders over R750. A R49 standard shipping fee applies to orders below R750.
- DDP Pricing: Prices are all-inclusive. We cover all applicable import duties and taxes on your behalf to ensure no hidden fees at delivery.
Terms & Conditions
- This shipping protection policy applies to standard shipping within South Africa
- Delivery dates are calculated from the shipment date, not order date
- Credits are issued to your KifTech account balance for use on future purchases
- Protection requests must be submitted within reasonable timeframes after the issue occurs
- This policy is in addition to your standard consumer rights under South African law
- KifTech reserves the right to investigate delivery issues with courier partners
- Business days exclude weekends and South African public holidays
Questions About Our Shipping Protection?
Our customer service team is here to help with any shipping concerns:
📧 Email: support@kiftech.co.za
🕒 Hours: Weekdays 9:00 AM - 5:00 PM SAST
At KifTech, your satisfaction is our priority. Our shipping protection policy ensures you can shop with confidence, knowing we stand behind every delivery.
Company Information
Company Details: KifTech (Pty) Ltd.
Registration: 2025/590184/07
Administrative Office: Office 1, 164 Queen Elizabeth Ave, Westridge, Berea, KZN 4091, South Africa
International Fulfillment Center: PangNiu Building, No. 6 Xintang Industrial Road, Wulian, Fenggang Town, Dongguan, Guangdong, China
Email: support@kiftech.co.za
WhatsApp: +27 61 581 6632
Phone: +27 31 100 2645
Customer Care Hours: Weekdays: 9.00 AM - 5.00 PM SAST
The customer service replies within 24 hours during working days.