Shipping Protection Policy

KifTech Shipping Protection Policy

Last reviewed: 25 July 2026

This policy explains the support available for verified late delivery, prolonged tracking inactivity and non-delivery. Delivery credits, refunds and replacement shipments are reviewed after a customer request and verification; they are not issued automatically.

Our 3-Part Shipping Support

The delivery estimate displayed for the order at the time of purchase, together with the order and tracking records, is used when a request is reviewed.

1. R20 Credit for a Verified Late Delivery

What it covers: An order delivered after the latest estimated delivery date displayed when it was purchased.

Available support: A R20 store credit may be issued after the delay and eligibility are verified.

How to request review:

Contact support@kiftech.co.za with the order number and actual delivery date.
KifTech will compare the delivery record with the latest estimated delivery date displayed for the order at purchase.
An eligible credit is added to the customer’s KifTech account for use on a future order.

2. 15-Day Tracking Protection

What it covers: An undelivered order whose tracking shows no movement for 15 consecutive days after dispatch.

Available support: After verification and investigation, KifTech may offer a free reshipment or refund.

How to request review:

Contact support@kiftech.co.za with the order number and tracking link.
KifTech will review the tracking record and available delivery information.
The available resolution will be confirmed after the investigation.

3. 30-Day Non-Delivery Protection

What it covers: An order that has not been delivered within 30 days after dispatch.

Available support: After verification, the customer may choose:

A refund to the original payment method; or
A replacement shipment.

How to Request Shipping Protection

Contact KifTech: Email support@kiftech.co.za with the order number.
Provide the evidence: Include the tracking link, relevant dates and a concise explanation of the issue.
Review: KifTech will assess the order, tracking and available delivery records.
Resolution: We will confirm the applicable credit, refund, replacement shipment or other next step after verification.

Shipping, Duties & Delivery Information

Shipping method and fee: The shipping method or courier, eligibility and fee shown in the cart and confirmed at checkout apply to the order. Free standard shipping applies to qualifying South African orders of R750 or more; a R49 standard shipping fee applies below R750.
DDP delivery process: KifTech uses a Delivered Duty Paid (DDP) delivery process for all orders. Applicable import duties, import tax and customs fees are included in the amount shown at checkout and handled before delivery. No separate import or customs payment should be required on delivery.
Tracking: A tracking link is emailed after dispatch. New tracking records may take 24–48 hours to show their first update.

Timing & Conditions

Processing time is measured from order confirmation until dispatch, while the total estimated delivery time is measured from order placement.
Transit time and the 15-day and 30-day protection thresholds are measured from dispatch.
The R20 late-delivery review uses the latest estimated delivery date displayed for the order at the time of purchase.
Business days are Monday to Friday and exclude applicable public holidays.
This policy applies to deliveries to physical addresses within South Africa.
Protection requests should be submitted promptly after the applicable threshold or delivery event.
KifTech may investigate a request using the order, tracking, address and delivery records.
This policy is in addition to, and does not limit, rights available under applicable South African law.

Contact KifTech

Email: support@kiftech.co.za
WhatsApp: +27 61 581 6632
Phone: +27 31 100 2645
Customer-care hours: Weekdays, 9:00 AM–5:00 PM SAST, excluding public holidays.

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