Our Promise

Shipping Protection

We support eligible deliveries through a three-part, verification-based process:

1. R20 Credit for a Verified Late Delivery

• If an order is delivered after the latest estimated delivery date displayed when it was purchased, the customer may request a R20 store credit. The delay and eligibility must be verified, and the credit is not issued automatically.

2. 15-Day Tracking Protection

• If tracking shows no movement for 15 consecutive days after dispatch and the order has not been delivered, contact KifTech. After verification and investigation, KifTech may offer a free reshipment or refund.

3. 30-Day Non-Delivery Protection

• If an order has not been delivered within 30 days after dispatch, the customer may choose a refund to the original payment method or a replacement shipment after verification.

Orders are normally processed before dispatch within 0–3 business days. Estimated transit after dispatch is 8–14 business days, giving a total estimated delivery window of 8–17 business days from order placement. The shipping method or courier, eligibility and fee are shown in the cart and confirmed at checkout.

Returns & Fault Support

• 30-day change of mind: Eligible unused items in original packaging may be returned within 30 days of delivery. The customer pays return shipping and a 25% handling fee applies under the published policy.
• Six-month manufacturing-fault protection: Manufacturing faults may be reported within six months of delivery. KifTech covers return shipping for an approved faulty-item return.
• Transit damage: Visible delivery damage should be reported within 48 hours so it can be addressed promptly. This reporting request does not remove separate rights relating to a manufacturing fault.
• Local return instructions: Approved returns are sent to the South African address supplied in the approval message. The administrative office is not automatically the return address.

Read the Returns & Refunds Policy

Pricing Transparency

• DDP delivery process: KifTech uses a Delivered Duty Paid (DDP) delivery process for all orders. Applicable import duties, import tax and customs fees are included in the amount shown at checkout and handled before delivery. No separate import or customs payment should be required on delivery.
• Shipping threshold: Free standard shipping applies to qualifying South African orders of R750 or more. A R49 standard shipping fee applies to qualifying orders below R750.
• Checkout disclosure: The shipping method or courier, eligibility, fee, discounts and final order total are shown before payment. Customers should review the checkout total before confirming purchase.

Company & Customer Information

• Registered company: KifTech (Pty) Ltd — registration 2025/590184/07.
• South African support: Customer support and approved return requests are managed locally.
• Consumer rights: Nothing in our website or policies limits rights available under applicable South African law.
• Privacy: Our Privacy Policy explains how personal information is collected, used, shared, retained and protected.
• Secure checkout: The storefront and checkout use HTTPS encryption, with payment options presented during checkout.