Our Promise

The KifTech Promise

At KifTech, we don't just sell tech accessories - we make promises we keep. Every order comes with our comprehensive commitment to your satisfaction, backed by real guarantees and genuine customer care.

What Sets Us Apart

As a registered South African company, we understand the challenges of online shopping for tech products. That's why we've built our business around clear promises that protect you every step of the way.

🚚 Our Shipping Promise

3-Part Shipping Protection

We guarantee your delivery with three levels of protection:

1. R20 Credit for Delivery Delays
  • If your order isn't delivered by the promised date
  • R20 credit automatically applied within 48 hours
  • Credit goes to your KifTech account for future purchases
  • Our courtesy gesture for any inconvenience
2. 15-Day No Update Protection
  • No tracking updates for over 15 days? We've got you covered
  • Free reshipment or full refund - your choice
  • If the package arrives later, keep it for free
  • No return required for delayed packages
3. 30-Day Delivery Guarantee
  • Package not delivered within 30 days of shipment?
  • Free reshipment or complete refund
  • Late arrivals are yours to keep at no charge
  • Complete peace of mind for every order

💎 Our Quality Promise

  • 6-Month Guarantee: All products covered against manufacturing faults
  • Compatibility Testing: We verify compatibility before listing products
  • Quality Sourcing: Trusted suppliers and rigorous quality standards
  • Honest Descriptions: Clear, accurate product information every time

↩️ Our Return Promise

  • 30-Day Change of Mind: Full refund for unused items in original packaging
  • 6-Month Fault Protection: Free returns for manufacturing defects
  • 48-Hour Damage Reporting: Quick resolution for transit damage
  • Local Returns: No international shipping required

💰 Our Pricing Promise

  • All-Inclusive DDP Pricing: No hidden fees, duties, or surprise charges
  • Free Shipping: Complimentary delivery on every order
  • Final Price Guarantee: What you see is what you pay - we handle all import costs
  • Transparent Costs: No VAT charged as we are not VAT registered

🛡️ Our Trust Promise

  • Registered Company: KifTech (Pty) Ltd - Registration 2025/590184/07
  • Legal Compliance: Full adherence to SA consumer protection laws
  • Data Protection: POPIA-compliant privacy practices
  • Secure Shopping: SSL-encrypted checkout and payment processing

🤝 Our Service Promise

  • Expert Support: Knowledgeable team ready to help
  • Quick Response: Email replies within 1 business day
  • Local Understanding: South African company serving SA customers
  • Continuous Improvement: Always working to serve you better

🔍 Our Transparency Promise

About Our Products:

  • We specialise in compatible and aftermarket accessories
  • Our products are not manufactured by original device brands
  • We clearly label all compatibility information
  • Honest representation of what you're buying

How We Deliver on Our Promises

1. Order Processing

Orders processed within 1-3 business days with full tracking provided

2. Quality Shipping

Partnership with Buffalo International Logistics for reliable 7-15 day delivery using DDP (Delivered Duty Paid) method

3. Proactive Support

We monitor every shipment and proactively address any issues

4. Follow-Through

We ensure every promise is kept and every customer is satisfied

Making Good on Our Promises

If we ever fall short of these promises, we want to make it right immediately:

📧 Email: support@kiftech.co.za
📞 Phone: +27 61 520 5171
🕒 Hours: Weekdays 9:00 AM - 5:00 PM SAST

Our Commitment to You

These aren't just words on a page - they're binding commitments backed by our reputation and your consumer rights. When you shop with KifTech, you're not just buying products; you're investing in a relationship built on trust, transparency, and genuine care for your satisfaction.

That's the KifTech Promise.