Help Center

In Stock means the selected product variant is currently available to order. Processed in 0–3 days is the handling period before the order is dispatched.

Orders are processed through KifTech’s fulfilment route, so “In Stock” does not necessarily mean the item is stored at our South African administrative office. After dispatch, the separate estimated transit time is normally 8–14 business days.

KifTech is the retailer responsible for the products sold on kiftech.co.za; we are not a marketplace that simply connects you to an unknown third-party seller. KifTech manages the customer relationship, payment, delivery support, approved returns and eligible warranty requests.

Orders are processed through KifTech’s fulfilment route and use a Delivered Duty Paid (DDP) delivery process before delivery to customers in South Africa. KifTech’s customer support and approved return process are managed locally in South Africa.

Our published order cut-off is 2:00 PM SAST. Orders are normally processed and dispatched within 0–3 business days. Processing and shipping operations run from Monday to Friday, excluding public holidays.

An order placed after the cut-off, over a weekend or on a public holiday may begin processing on the next operating day.

After a successful checkout, Shopify displays an order confirmation and sends a confirmation to the email address used for the order. Check your spam or promotions folder if it is not visible.

If payment was deducted but no confirmation arrived, contact support with the payer’s name, email address, payment reference and approximate transaction time. Do not send full card or banking credentials.

Contact us immediately with your order number and the requested change. Our team will confirm what is still possible based on the order’s processing and dispatch status.

Changes or cancellations cannot be assumed until KifTech confirms them. Once an order has been dispatched, any return is handled under the applicable Returns & Refunds terms.

Send the correct physical address to support as soon as possible. We will check whether the address can still be amended. An address change may no longer be possible after dispatch or once the parcel is with the delivery network.

For fastest assistance, include your order number, recipient name, phone number, street address, suburb, city, province and postal code.

You may send a sourcing request to support@kiftech.co.za. Include the exact brand, model, part number, colour or variant and, where useful, a photo or manufacturer link. We can investigate availability, but sourcing is not guaranteed.

We currently ship to physical addresses within the Republic of South Africa only. We do not ship to P.O. boxes.

Please provide a complete street address and a reachable South African phone number so the delivery network can contact the recipient if necessary.

Our current standard shipping information is:

• R49 for qualifying carts below R750.
• Free standard shipping for qualifying carts of R750 or more.

The shipping method or courier, eligibility and fee shown in the cart and confirmed at checkout are authoritative for your order, including after cart, address or discount changes.

KifTech uses a Delivered Duty Paid (DDP) delivery process for all orders. The shipping method or courier available for your order is shown in the cart and confirmed at checkout.

Applicable import duties, import tax and customs fees are included in the amount shown at checkout and handled before delivery.

• Processing before dispatch: 0–3 business days.
• Estimated transit after dispatch: 8–14 business days.
• Total estimated time from order placement: 8–17 business days.

These are estimates rather than guaranteed delivery dates. Use the delivery window displayed for the product or order when you purchased, together with your tracking updates.

Business days are Monday to Friday and exclude public holidays. Weekends and public holidays are not counted in the stated transit window.

KifTech uses a Delivered Duty Paid (DDP) delivery process for all orders. Applicable import duties, import tax and customs fees are included in the amount shown at checkout and handled before delivery.

You should not be asked for an additional import or customs payment when the parcel is delivered. Contact KifTech before paying any unexpected customs or import request.

A tracking link is emailed after the order has been dispatched. The processing period comes before dispatch, so tracking is not necessarily available immediately after the order is placed.

Check the email address used at checkout, including spam and promotions folders.

New tracking records may take 24–48 hours after dispatch to show their first movement. International parcels can also have gaps between scans while moving between facilities or clearing customs.

If there has been no tracking movement for 15 consecutive days after dispatch, contact us with your order number and tracking link so we can investigate under the Shipping Protection process.

Yes. Customs processing, public holidays, delivery-network backlogs, severe weather, address problems and remote delivery locations can affect an estimated delivery date. We will use the tracking information and available delivery records to assess a reported delay.

If your order is delivered later than the estimated timeframe shown when you purchased, you may request a R20 store credit. The delay and eligibility must be verified, and the credit is not issued automatically.

Email support with your order number and delivery date to request review.

Contact KifTech after 15 consecutive days without a tracking update following dispatch. After verification and investigation, KifTech may offer a free reshipment or refund in accordance with the Shipping Protection Policy.

After verification, you may choose a refund to the original payment method or a replacement shipment when the order has not been delivered within 30 days from dispatch, subject to the Shipping Protection Policy.

Provide your order number and tracking details. Protection requests are assessed and are not processed automatically.

Check with household members, reception, security, neighbours and any safe place around the address. Then contact the courier shown for your order and notify KifTech promptly.

Send your order number, tracking link, delivery address and any delivery case reference so we can assist with the investigation.

Prices and checkout totals are displayed in South African rand (ZAR).

Supported methods shown at checkout may include Visa, Mastercard, Maestro, American Express, Google Pay, Samsung Pay, Capitec Pay, Instant EFT, Mobicred, Zapper, SnapScan or other scan-to-pay options, RCS, Mukuru Cash and SCode.

Availability can depend on the payment provider, device, customer eligibility and checkout configuration. The options displayed in your checkout are the methods available for that transaction.

KifTech’s storefront and checkout use HTTPS encryption. Supported payments are processed through the payment services presented at checkout, including PayFast-supported methods. KifTech does not ask you to email full card numbers, PINs, one-time passwords or online-banking passwords.

Mobicred is a third-party credit option that may be available at checkout. Any monthly amount shown on a product page is an illustration based on the product price. Approval, the available credit limit, fees, interest, repayment term and final instalment are determined by Mobicred under its own terms.

The total reflects the products in your cart, applicable discounts and the shipping fee calculated for the cart. KifTech uses a DDP delivery process for all orders, and applicable import duties, import tax and customs fees are included in the amount shown at checkout and handled before delivery.

Review the checkout total before confirming payment, especially after changing quantities, removing products or applying a discount code.

A code may be expired, limited to certain customers or products, subject to a minimum spend, already used, or incompatible with another promotion. The checkout message explains whether the code was accepted.

If you believe a valid advertised code is failing, send support the code, a screenshot of the message and the products in your cart before placing the order.

First check whether you received a KifTech order number and confirmation email. A bank may sometimes show a temporary authorisation even when checkout did not complete.

Contact KifTech and your payment provider with the transaction date, amount and payment reference. Share only the last four digits of a card where necessary—never send a full card number, PIN or one-time password.

No. KifTech sells selected genuine or branded products as well as compatible, replacement and aftermarket accessories or parts. A product is represented as genuine, original, OEM, authorised or manufacturer-branded only where the relevant listing expressly says so.

Words such as “for”, “compatible with”, “replacement for” or “fits” normally describe intended compatibility and do not mean that the referenced device manufacturer made or endorsed the item.

Compare the exact manufacturer, model number, generation, size, connector, region or part number in the listing with your device. Similar product names can cover different generations that use different parts.

If you are uncertain, contact us before ordering and send:

• the KifTech product link;
• your device’s exact model or part number;
• the size, year or generation where applicable; and
• clear photos of the device label, connector or existing part where useful.

We provide product information and reasonable compatibility guidance based on the listing and available supplier or manufacturer data. The more precise the model information you provide, the more useful the guidance can be.

Please wait for a response before purchasing if compatibility is essential and the listing does not clearly cover your exact model.

Contact us with the product link and the exact specification you need. We will check the information available from the supplier or manufacturer. Do not assume an unlisted feature, measurement, standard or compatibility point.

Manufacturers or suppliers may revise packaging, labels or minor cosmetic details without changing the core product. Screen settings can also affect colour appearance. The delivered product must still correspond materially with the description, selected variant and advertised function.

If you receive the wrong item or a product materially different from the listing, contact us promptly with photos.

Unless a listing expressly includes installation, products are supplied as goods only. Some replacement parts require specialist tools, technical skill or professional installation. Damage caused by incorrect installation, misuse or an incompatible device is different from a manufacturing fault.

When in doubt, use a qualified technician and follow the relevant manufacturer guidance.

Brand and model references may identify a genuine branded product or describe compatibility, fitment or replacement purpose. Third-party trade marks remain the property of their respective owners and their use does not, by itself, imply affiliation, sponsorship or endorsement.

Read our Intellectual Property Notice for the full explanation and infringement-reporting process.

We can help with listing information, basic compatibility questions, order-related product issues and the return or warranty process. For device firmware, operating-system faults, manufacturer accounts, complex repair procedures or advanced installation, use the device manufacturer’s documentation or a qualified technician.

You may request a change-of-mind return within 30 days from delivery. The item must be new and unused, with its original tags and packaging.

For an approved change-of-mind return:

• you are responsible for return shipping; and
• a 25% handling fee is deducted from the refund.

Do not send an item before the return is approved and instructions are provided.

We do not process direct exchanges for change-of-mind returns. Return the eligible original item under the change-of-mind terms and place a new order for the preferred item.

Faulty, damaged or incorrect items may be replaced at no additional shipping cost after review and approval. Applicable rights to a repair, replacement or refund remain unchanged.

A manufacturing fault may be reported within six months of delivery. For an approved faulty-item return, KifTech covers the return shipping cost. Under the published policy, you may choose a repair, replacement or full refund, subject to the item being assessed as having a manufacturing fault.

Send the order number, a clear description of the fault, photos and—where useful—a short video showing the issue.

Inspect the parcel and item when delivered. Notify KifTech of visible transit damage within 48 hours so we can address it promptly with the delivery network.

Keep the packaging and send photos of the outer parcel, shipping label, internal packaging and damaged item. The 48-hour reporting request does not remove the separate six-month protection for a manufacturing fault.

Contact us promptly with the order number, a photo of the item received, its packaging and the product or barcode label. Do not use, install or alter the item while the issue is being reviewed.

For an approved incorrect-item return, KifTech provides prepaid return shipping and confirms the appropriate replacement or other available remedy.

You can request a return in either of these ways:

1. Log in at account.kiftech.co.za and submit the return request.
2. Email support@kiftech.co.za with your order number and reason for the return.

For a fault, damage or incorrect item, include photos and any useful video. We aim to respond with the next steps within one business day.

Approved returns are processed locally within South Africa. We email the return address and full instructions after the request is reviewed.

Do not send a return to the administrative office, fulfilment centre or any address found elsewhere unless your approval email specifically instructs you to do so. Unapproved returns cannot be processed correctly.

• Change of mind: the customer pays the return shipping cost.
• Approved faulty, damaged or incorrect item: KifTech provides prepaid return shipping.

After an approved return is received and inspected, KifTech processes the refund to the original payment method within 5 calendar days. The time for the funds to appear after processing can depend on the payment provider or bank.

No. Gift cards are non-refundable under the published Returns & Refunds Policy.

No. Delivery delays, tracking gaps and non-delivery are reviewed under the Shipping & Delivery Policy and Shipping Protection Policy. A return applies after an item has been delivered and you are sending it back.

A change-of-mind return may be declined where the item is used, installed, altered, damaged after delivery, missing original packaging or tags, or requested outside the 30-day period. A separate manufacturing-fault assessment is not the same as change-of-mind eligibility.

Visit account.kiftech.co.za and sign in using the email associated with your order. Available account tools can be used to review orders and submit an eligible return request.

• Chat/help: faq.kiftech.co.za
• Email: support@kiftech.co.za
• WhatsApp: +27 61 581 6632
• Phone: +27 31 100 2645

Customer-care hours are weekdays from 9:00 AM to 5:00 PM SAST, excluding public holidays. We aim to reply within one business day. Messages sent outside staffed hours are reviewed when the team returns.

Include the information relevant to your issue:

• order number and the email or phone number used on the order;
• product link, model, variant or part number;
• tracking link for a delivery issue;
• a concise description of what happened and when;
• clear photos or a short video for damage, faults, compatibility or incorrect-item cases; and
• the resolution you are requesting.

Never send passwords, PINs, one-time passwords or full payment-card details.

KifTech explains its collection, use, sharing, retention and security of personal information in the Privacy Policy. Personal information is handled for purposes such as order processing, delivery, customer support, fraud prevention and consent-based marketing.

Email support@kiftech.co.za with the subject POPIA Request. State whether you are requesting access, correction, deletion, objection or another privacy-related action. We may need to verify your identity before acting on the request, and legal or contractual retention requirements may apply.

Yes. The business details published by KifTech are:

KifTech (Pty) Ltd
Registration number: 2025/590184/07
Administrative office: Office 1, 164 Queen Elizabeth Ave, Westridge, Berea, KwaZulu-Natal 4091, South Africa.

This is an administrative office. Returns must be sent only to the address provided in an approved return instruction.

Follow the reporting checklist in the Intellectual Property Notice and email support@kiftech.co.za with the subject Intellectual Property Notice.

Reply to your existing support thread where possible so the history remains together. Clearly state that you are escalating a complaint, include the order number, summarise the unresolved issue and specify the outcome requested. KifTech will review it against the order record, published policies and applicable consumer rights.