Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: 25 July 2026

Order Fulfilment & DDP Delivery Process

KifTech processes all orders through its fulfilment route using a Delivered Duty Paid (DDP) delivery process. The shipping method or courier available for your order is shown in the cart and confirmed at checkout.

Handling & Transit Times

  • Order cut-off time: 2:00 PM South African Standard Time on business days.
  • Handling time: Orders are processed and dispatched within 0–3 business days. Handling time runs from order confirmation until dispatch.
  • Transit time: 8–14 business days after dispatch.
  • Total estimated delivery time: 8–17 business days from order placement.

The delivery estimate shown for the product or order at the time of purchase applies to that order. Delivery dates are estimates, not guaranteed dates.

Shipping Method & Courier

The shipping method or courier available for your order, together with the applicable eligibility and fee, is shown in the cart and confirmed at checkout. It may update if the cart contents, delivery address or discounts change. Your dispatch email and tracking record contain the parcel-specific delivery information.

Duties & Import Tax

KifTech uses a Delivered Duty Paid (DDP) delivery process for all orders. Applicable import duties, import tax and customs fees are included in the amount shown at checkout and handled before delivery. The checkout total shows the product amount and any shipping charge payable to KifTech. No separate import-duty, import-tax or customs payment should be required on delivery. Please contact KifTech before paying any unexpected import or customs request.

Shipping Costs

  • Free standard shipping applies to qualifying South African orders of R750 or more.
  • A R49 standard shipping fee applies to qualifying orders below R750.
  • The shipping eligibility, method and fee shown in the cart and confirmed at checkout apply to the order.
  • Shipping is available within South Africa only.

Order Tracking

You will receive an email with a tracking link once your parcel has been dispatched. Tracking updates may take 24–48 hours to appear in the tracking system.

Business Days

Our fulfilment and shipping operations run from Monday to Friday, excluding applicable public holidays.

Service Area

We ship to physical addresses within the Republic of South Africa only. We do not ship to P.O. Boxes.

Delivery Issues

If you experience a delivery problem, contact us at support@kiftech.co.za and provide your order number and tracking information.

Estimated Delivery Timeframe

The estimated delivery timeframe refers to the delivery window shown on the product page, in the cart or at checkout at the time of purchase. Processing time is measured from order confirmation until dispatch; transit time is measured from dispatch until delivery; and the total estimated delivery time is measured from order placement. Timelines may vary because of customs processing, public holidays, delivery-network backlogs or remote delivery locations.

Delayed Deliveries

If your order is delivered later than the estimated delivery timeframe shown at checkout, you may request a R20 store credit. Credits are issued after the delivery delay is verified.

Tracking Protection

If tracking shows no movement for 15 consecutive days after dispatch, contact us. After verification, we may offer a free reshipment or refund.

Non-Delivery Protection

If your order has not been delivered within 30 days from the dispatch date, you may choose one of the following after verification:

  • A refund to your original payment method
  • A replacement shipment

Important Notes

  • Delivery timelines are counted in business days only.
  • Tracking updates may take 24–48 hours to appear after dispatch.
  • This Shipping & Delivery Policy applies to deliveries within South Africa only.
  • Delivery credits, refunds and replacement shipments under this policy or the linked Shipping Protection Policy are applied after verification and are not issued automatically.

Contact & Business Information

KifTech (Pty) Ltd
Registration number: 2025/590184/07
Administrative office: Office 1, 164 Queen Elizabeth Ave, Westridge, Berea, KwaZulu-Natal 4091, South Africa
Email: support@kiftech.co.za
Phone: +27 31 100 2645
WhatsApp: +27 61 581 6632
Customer care hours: Weekdays, 9:00 AM–5:00 PM SAST