Shipping & Delivery Policy

Last updated: 3 October 2026

Order Fulfilment & DDP Delivery Process

KifTech processes all orders through its fulfilment route using a Delivered Duty Paid (DDP) delivery process. The shipping method or courier available for your order is shown in the cart and confirmed at checkout.

Handling & Transit Times

  • Order cut-off time: 2:00 PM South African Standard Time on business days.
  • Handling time: Orders are processed and dispatched within 0–3 calendar days, including weekends and public holidays. Handling time runs from order confirmation until dispatch.
  • Transit time: 8–14 business days after dispatch.
  • Total estimated delivery time: 8–17 business days from order placement.

The delivery estimate shown for the product or order at the time of purchase applies to that order. Delivery dates are estimates, not guaranteed dates.

Shipping Method & Courier

The shipping method or courier available for your order, together with the applicable eligibility and fee, is shown in the cart and confirmed at checkout. It may update if the cart contents, delivery address or discounts change. Your dispatch email and tracking record contain the parcel-specific delivery information.

Duties & Customs Fees

KifTech uses a Delivered Duty Paid (DDP) delivery process for all orders. Applicable import duties and customs fees are included in the price shown at checkout and handled before delivery. No VAT is collected from you at checkout. The checkout total shows the product amount and any shipping charge payable to KifTech. No separate import-duty or customs-fee payment should be required on delivery. Please contact KifTech before paying any unexpected import or customs request.

Shipping Costs

  • Free standard shipping applies to qualifying South African orders over R750.
  • A R49 standard shipping fee applies to qualifying orders of R750 or less.
  • The shipping eligibility, method and fee shown in the cart and confirmed at checkout apply to the order.
  • Shipping is available within South Africa only.

Order Tracking

You will receive an email with a tracking link once your parcel has been dispatched. Tracking updates may take 24–48 hours to appear in the tracking system.

Business Days

Handling time is counted in calendar days, including weekends and public holidays. Estimated transit time is counted in business days, Monday to Friday, excluding applicable public holidays.

Service Area

We ship to physical addresses within the Republic of South Africa only. We do not ship to P.O. Boxes.

Delivery Issues

If you experience a delivery problem, contact us at support@kiftech.co.za and provide your order number and tracking information.

Estimated Delivery Timeframe

The estimated delivery timeframe refers to the delivery window shown on the product page, in the cart or at checkout at the time of purchase. Processing time is measured from order confirmation until dispatch; transit time is measured from dispatch until delivery; and the total estimated delivery time is measured from order placement. Timelines may vary because of customs processing, public holidays, delivery-network backlogs or remote delivery locations.

Delayed Deliveries

If your order is delivered later than the estimated delivery timeframe shown at checkout, you may request a R20 store credit. Credits are issued after the delivery delay is verified.

Tracking Protection

If tracking shows no movement for 15 consecutive calendar days after dispatch, contact us. After verification, we may offer a free reshipment or refund.

Non-Delivery Protection

If your order has not been delivered within 30 calendar days from the dispatch date, you may choose one of the following after verification:

  • A refund to your original payment method
  • A replacement shipment

Important Notes

  • Handling takes 0–3 calendar days. Estimated transit uses business days. The 15-day tracking and 30-day non-delivery protection thresholds use calendar days from dispatch, including weekends and public holidays.
  • Tracking updates may take 24–48 hours to appear after dispatch.
  • This Shipping & Delivery Policy applies to deliveries within South Africa only.
  • Delivery credits, refunds and replacement shipments under this policy or the linked Shipping Protection Policy are applied after verification and are not issued automatically.

Contact & Business Information

KifTech (Pty) Ltd
Registration number: 2025/590184/07
Administrative office: Office 1, 164 Queen Elizabeth Ave, Westridge, Berea, KwaZulu-Natal 4091, South Africa
Email: support@kiftech.co.za
WhatsApp: +27 61 581 6632
Customer care hours: Weekdays, 9:00 AM–5:00 PM SAST