Shipping Guarantee

KifTech Shipping Guarantee

At KifTech, we're committed to getting your tech accessories to you on time. Our comprehensive shipping guarantee ensures you're protected throughout the delivery process.

Our 3-Part Shipping Protection

We stand behind our delivery promises with three levels of protection to ensure your complete satisfaction:

🎯 1. R20 Credit for Delivery Delays

What it covers: Late deliveries beyond our promised timeframe

Your benefit: R20 credit automatically applied to your account

How it works:

  • If your order isn't delivered on or before the latest delivery date provided to you
  • As a gesture of courtesy, we offer you a R20 credit for Standard Shipping
  • Credit is issued within 48 hours of the missed delivery date
  • The credit will be issued to your KifTech credit balance
  • Can be used on your next order with us

📦 2. 15-Day No Update Refund

What it covers: Packages that may be lost in transit

Your benefit: Free reshipment or full refund

How it works:

  • If your package has no tracking updates for over 15 days without being delivered
  • You can apply for a free reshipment or refund
  • This covers packages that may have been lost in transit
  • If you do end up receiving the package after applying, you can keep it for free
  • No need to return the item if it arrives later

⏰ 3. 30-Day No Delivery Refund

What it covers: Extended delivery delays beyond 30 days

Your benefit: Free reshipment or complete refund

How it works:

  • If your package isn't delivered within 30 days after shipment
  • You can apply for a free reshipment or full refund
  • Complete protection for extended shipping delays
  • If it arrives later, you can keep it for free
  • No return required for late-arriving packages

How to Claim Your Guarantee

Making a claim is simple and straightforward:

  1. Contact Us: Email support@kiftech.co.za with your order number
  2. Provide Details: Include your tracking information and delivery concerns
  3. Quick Response: We'll review and respond within 1 business day
  4. Resolution: Credits, refunds, or reshipments processed promptly

Additional Information

  • Standard Delivery Time: 7-15 business days via Buffalo International Logistics
  • Tracking Provided: You'll receive tracking information once your order ships
  • Free Shipping: All orders include complimentary standard shipping
  • DDP Pricing: All import duties and costs are handled by us - no additional fees for you

Terms & Conditions

  • Shipping guarantee applies to standard shipping within South Africa
  • Delivery dates are calculated from shipment date, not order date
  • Credits are issued to your KifTech account balance for future purchases
  • Guarantee claims must be made within reasonable timeframes
  • This guarantee is in addition to your standard consumer rights
  • KifTech reserves the right to investigate delivery issues with courier partners

Questions About Our Shipping Guarantee?

Our customer service team is here to help with any shipping concerns:

📧 Email: support@kiftech.co.za
📞 Phone: +27 61 520 5171
🕒 Hours: Weekdays 9:00 AM - 5:00 PM SAST

At KifTech, your satisfaction is our priority. Our shipping guarantee ensures you can shop with complete confidence, knowing we stand behind every delivery.